What we collect
Contact details, shipment addresses, consignment contents declarations, payment references and identity documents where required for customs or money transfer compliance.
Legal
Privacy policy
How we handle the information you trust us with.
How we use it
To book, clear, transport and deliver your shipment, to process payments and payouts, to answer enquiries, and to meet our legal obligations to customs, airlines and financial regulators.
Who we share it with
Airlines, shipping lines, delivery partners and customs authorities involved in your shipment, and our payment processors. We never sell your data.
How long we keep it
Shipment and financial records are retained for six years to satisfy UK tax and customs requirements. Marketing preferences are kept until you unsubscribe.
Your rights
You can request access to, correction of, or deletion of your personal data, and object to marketing at any time. Email us and we respond within 30 days.
Questions about this policy? Email info@generalcargo.co.uk or write to 1B Fourth Avenue, London E12 6DB.