Shipping policy

Items you cannot send

Airlines, shipping lines and customs authorities prohibit these goods. Declaring them correctly keeps your consignment moving.

Prohibited goods found during screening are removed and may be seized or destroyed by the authorities. Charges already paid are not refundable. If you are unsure about an item, call us before you pack it.

Prohibited

Restricted and prohibited categories

Explosives & fireworks

Including flares, ammunition and party poppers.

Flammable liquids & gases

Petrol, lighter fuel, aerosols, paint and camping gas.

Loose lithium batteries

Power banks and batteries shipped outside a device.

Narcotics & controlled drugs

Any substance controlled under UK or destination law.

Weapons & replicas

Firearms, blades, tasers and realistic imitations.

Currency & bearer instruments

Cash, cheques and negotiable securities.

Hazardous & toxic materials

Corrosives, pesticides, mercury and biohazards.

Perishable foods

Fresh meat, fish, dairy and anything needing refrigeration.

Plants, seeds & livestock

Live animals, soil and uncertified plant material.

Medical & biological samples

Blood, tissue and used medical sharps.

Tobacco & alcohol (restricted)

Allowed only with prior approval and duties paid.

Counterfeit goods

Any item infringing trademarks or copyright.

Not sure about an item?

Our clearing team checks destination rules daily. Send us a photo and description and we'll confirm before you book.