Question 1

How do I become a General Cargo member or merchant?

Accepted Answer

Fill in the Become a Member form with your business details. Our team verifies your information within one working day, then sends your merchant ID, agreed rate card and dashboard access by email.

Question 2

Is there a joining fee?

Accepted Answer

No. Membership is free. You only pay per shipment at your agreed member rate, which is lower than our walk-in counter rate.

Question 3

How do I track my parcel?

Accepted Answer

Enter your tracking ID (for example GC-20260903-1234) in the tracking box on the homepage or on the Track Parcel page. You will see every scan from pickup to delivery with time and location.

Question 4

My tracking ID shows no result. What should I do?

Accepted Answer

Newly booked shipments can take up to two hours to appear. If it still shows nothing after that, call 0207 9936755 or email info@generalcargo.co.uk with your booking receipt.

Question 5

How long does delivery take?

Accepted Answer

Same city deliveries complete within 24 hours, intercity within 2–3 days, and international air cargo typically within 7–12 days (3–5 days on Express). Sea freight takes 25–40 days.

Question 6

Do you offer free home delivery?

Accepted Answer

Yes. Door-to-door home delivery is included for standard courier shipments to covered destinations, with up to two redelivery attempts.

Question 7

What are the cash on delivery (COD) charges?

Accepted Answer

COD is charged as a percentage of the collected value: 1% same city, 1.25% suburbs, 1.5% intercity and 2% international. Payouts are remitted within 3 working days.

Question 8

Which payment methods do you support?

Accepted Answer

Card and bank transfer at the counter, and bank or mobile banking payouts for merchants. Money transfer services are available for supported corridors.

Question 9

What items can I not ship?

Accepted Answer

Explosives, flammable liquids and gases, batteries shipped loose, narcotics, weapons, currency, perishables and counterfeit goods are prohibited. See the Illegal Items page for the full list.

Question 10

What happens if a delivery fails?

Accepted Answer

The shipment moves to a Failed Delivery state, you are notified, and we schedule a redelivery. After two failed attempts the parcel is returned to the sender.

Frequently asked questions